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3-38 Chapter 3: Using the Printer
Other Serious Problems
The following problems all need to be corrected by a qualified service
representative. See the next section, “Contacting a Service
Representative.”
• MICR check reader not operating properly
• Forms not feeding into the slip/forms area properly
• Missing dots in slip or forms printing
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Platen will not open or close
• Printer will not communicate with the host computer
Contacting a Service Representative
For serious problems, such as the printer not printing, not
communicating
with the host computer, or not turning on, contact
NCR technical
support.
For self-maintenance organizations, a service guide, service video,
parts manual, and other service documents, can be obtained from
NCR.
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