Axiohm PCPR Printer Uživatelský manuál stáhnout pdf (Strana 41)

POS Repairs and Servicing

Introduction

DED pride themselves on offering the highest level of after-sales service, repairs, supporting customers and products to ensure many years

of reliable operation.

DED offer a range of services from basic telephone support to swap-out services, return to base repairs, on-site repairs and more.

Something to suit every requirement and budget:

Product Repairs

Technical Support

Software Support

Return-to-base Repairs

Swap-out Services

On-site Repairs through Equinox

What do DED offer?

Technical Support

DED offer free telephone and unlimited technical support and advice on all products and accessories. DED's engineers are trained to the highest standards by leading

suppliers, enabling any questions on any of products to be answered.

Return-To-Base Repairs

For servicing non-urgent repairs, DED offer a return-to-base servicing facility. Simply return the product to DED's service department who will carry out an inspection

before providing an estimate of costs for the necessary work. Once approved, the work is carried out together with a full clean and check/adjustment of the product

Swap-Out Services

DED can offer a next working day, courier swap-out service contract. With this service DED will send a loan product (of the same or higher specification) to the customer

and at the same time collect the faulty unit and return it to DED. DED will carry out any repairs necessary and then return the product to the customer by the same

method. The contract covers all parts and labour (including the printhead in the first two years only).

On-site Repairs Through Equinox

Equinox offer a range of on-site service contracts for the Posiflex, Star and Honeywell range of products.

Equinox On-Site Service Contracts

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